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Privacy Policy

Your privacy is fundamental to how we design and build the services and products you love and use.

Last updated: 6th of December, 2025

Privacy at a Glance

Data Collection
We only collect data necessary to provide our AI receptionist service
Data Usage
Your data is used to improve call handling and provide insights
Data Sharing
We never sell your data. Limited sharing only with essential service providers

1. Information We Collect

Account Information

  • • Business name, industry, and contact details
  • • Email address and phone numbers
  • • Billing and payment information (processed securely via Stripe)
  • • User preferences and configuration settings

Call Data

Important: You are responsible for obtaining proper consent from your callers for call recording and data processing in accordance with applicable laws.

  • • Call recordings and transcriptions (only when customer has obtained proper consent)
  • • Call duration, timestamps, and routing information
  • • Caller phone numbers and basic interaction data
  • • AI analysis results and conversation insights

Technical Information

  • • IP addresses, browser types, and device information
  • • Usage patterns and feature interaction data
  • • Performance metrics and error logs
  • • Integration data from connected services

2. How We Use Your Information

Service Delivery

  • • Process and route incoming calls
  • • Generate AI responses and insights
  • • Provide call analytics and reporting
  • • Enable integrations with your existing tools

Account Management

  • • Manage your subscription and billing
  • • Provide customer support
  • • Send service updates and notifications
  • • Ensure platform security and reliability

Improvement & Innovation

  • • Enhance AI model performance
  • • Develop new features and capabilities
  • • Analyze usage patterns (anonymized)
  • • Conduct research and development

Legal & Compliance

  • • Comply with legal obligations
  • • Protect against fraud and abuse
  • • Enforce our terms of service
  • • Respond to legal requests

3. Data Sharing and Disclosure

We Never Sell Your Data

Kuipp does not and will never sell, rent, or trade your personal information or call data to third parties for marketing purposes.

Service Providers

We share limited data with trusted third-party providers who help us deliver our service:

  • • ElevenLabs (AI voice processing)
  • • Twilio (telephony infrastructure)
  • • Stripe (payment processing)
  • • Cloud hosting providers (data storage and processing)

Legal Requirements

We may disclose information when required by law, legal process, litigation, or requests from public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

4. Data Security

Technical Safeguards

  • • End-to-end encryption for call data
  • • TLS encryption for data in transit
  • • AES-256 encryption for data at rest
  • • Regular security audits and penetration testing
  • • Multi-factor authentication for admin access

Operational Security

  • • Principle of least privilege access
  • • Regular employee security training
  • • Incident response and breach notification procedures
  • • Secure development lifecycle practices
  • • Third-party security certifications

5. Your Rights and Choices

Your Data, Your Control

You have comprehensive rights regarding your personal data. Contact us anytime to exercise these rights.

Access & Correction

  • • Request copies of your personal data
  • • Update or correct inaccurate information
  • • Export your call data and analytics

Deletion & Restriction

  • • Request deletion of your account and data
  • • Restrict processing of your information
  • • Object to certain data processing activities

6. International Data Transfers

Kuipp is based in Australia, but our service providers may process data in other countries. We ensure adequate protection through:

  • • Standard Contractual Clauses (SCCs)
  • • Adequacy decisions where applicable
  • • Appropriate safeguards as required by Australian Privacy Principles
  • • Strong contractual data protection obligations

7. Data Retention and Deletion

Retention Periods

  • • Account information: Retained while your account is active
  • • Call recordings: Configurable retention (30 days to 7 years)
  • • Analytics data: Aggregated data retained for service improvement
  • • Billing records: Retained for 7 years for tax and legal compliance

Deletion Process

When you delete your account or request data deletion, we permanently remove your data within 30 days, except where legal obligations require longer retention.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

  • • Notify you via email or in-app notification
  • • Update the "Last updated" date at the top of this policy
  • • Provide a summary of key changes
  • • Give you opportunity to review before changes take effect

Contact Us About Privacy

We're committed to transparency and answering your privacy questions. Reach out anytime:

Privacy Officer

Email: privacy@kuipp.com.au

Phone: 1300 KUIPP1 (1300 584 771)

Response time: Within 48 hours

Mailing Address

Kuipp Pty Ltd
Privacy Officer
ABN: XX XXX XXX XXX
ACN: XXX XXX XXX
Sydney, NSW, Australia

This Privacy Policy is effective as of 6th of December, 2025 and governs your use of the Kuipp service.